TERMS AND CONDITIONS
Mark Limousine Tours (www.marklimotours.com) is a website owned and operated by “Mark Limousine Tours di Mark Daniel Stiatti” (VAT registration number: IT05905680483).
Booking Policy
Bookings may be booked via our online booking form. You can also make reservations, changes or cancellations by calling (+39) 3487335970 or by emailing [email protected]. Bookings are final and confirmed once we have responded, confirmed availability, agreed on the service details & price and the payment has been made. In some cases (i.e. last minute services), payment can be made in the form of cash Euro or Credit Card to the driver on the day of your journey.
Bookings may be booked via our online booking form. You can also make reservations, changes or cancellations by calling (+39) 3487335970 or by emailing [email protected]. Bookings are final and confirmed once we have responded, confirmed availability, agreed on the service details & price and the payment has been made. In some cases (i.e. last minute services), payment can be made in the form of cash Euro or Credit Card to the driver on the day of your journey.
Payment Policy
We accept the following forms of Payment: Credit Cards, Bank Transfer, Cash. In the event that one or more forms of payment were not available, you will be required to make the payment through an alternate method among those available.
We accept the following forms of Payment: Credit Cards, Bank Transfer, Cash. In the event that one or more forms of payment were not available, you will be required to make the payment through an alternate method among those available.
Force majeure
We have no liability for any delay caused by circumstances beyond our control (i.e. traffic congestion, strikes, floods, snow, etc.).
We have no liability for any delay caused by circumstances beyond our control (i.e. traffic congestion, strikes, floods, snow, etc.).
Cancellation and No Show Policy
You may Cancel a Booked Service at any time. Cancellations made up to 14 days prior to the service will incur an 8% cancellation fee (to cover for the non-refundable costs we sustain when processing the booking and cancellation). As the service date nears, an increasing penalty applies: 15%, 25%, 35%, 50% up to 100% for cancellations made less than 24 hours in advance or No Shows.
You may Cancel a Booked Service at any time. Cancellations made up to 14 days prior to the service will incur an 8% cancellation fee (to cover for the non-refundable costs we sustain when processing the booking and cancellation). As the service date nears, an increasing penalty applies: 15%, 25%, 35%, 50% up to 100% for cancellations made less than 24 hours in advance or No Shows.
Full schedule of cancellation penalties is the following:
Bookings cancelled more than 14 days before the commencement of services will incur in an 8% cancellation fee (Refund=92%).
Bookings cancelled less than 14 days before the commencement of services will incur in a 15% penalty (Refund=85%).
Bookings cancelled less than 7 days before the commencement of services will incur in a 25% penalty (Refund=75%).
Bookings cancelled less than 72 hours before the commencement of services will incur in a 35% penalty (Refund=65%).
Bookings cancelled less than 48 hours before the commencement of services will incur in a 50% penalty (Refund=50%).
Bookings cancelled less than 24 hours before the commencement of services or No Shows will incur in a 100% penalty (Refund=0%).
Bookings cancelled more than 14 days before the commencement of services will incur in an 8% cancellation fee (Refund=92%).
Bookings cancelled less than 14 days before the commencement of services will incur in a 15% penalty (Refund=85%).
Bookings cancelled less than 7 days before the commencement of services will incur in a 25% penalty (Refund=75%).
Bookings cancelled less than 72 hours before the commencement of services will incur in a 35% penalty (Refund=65%).
Bookings cancelled less than 48 hours before the commencement of services will incur in a 50% penalty (Refund=50%).
Bookings cancelled less than 24 hours before the commencement of services or No Shows will incur in a 100% penalty (Refund=0%).
Extraordinary Non-refundable Costs: In some occasions, we might have some case-specific non-refundable costs that might be deducted from refunded amount in the event of a cancellation. This includes, but is not limited to, the following:
- Cost of pre-paid port entrance fees.
- Back office research & planning (only if required). Hourly rate here.
- Cost of international bank transfer of funds if we must wire the refund (not applicable to credit card payments).
- Cost of pre-paid port entrance fees.
- Back office research & planning (only if required). Hourly rate here.
- Cost of international bank transfer of funds if we must wire the refund (not applicable to credit card payments).
Refunds
Refunds must be requested by email ([email protected]) within 14 days of Cancellation. Refunds will be processed within 14 days of the request.
Refunds must be requested by email ([email protected]) within 14 days of Cancellation. Refunds will be processed within 14 days of the request.
Itinerary and schedule modifications (Extra Kilometers and Extra Hours)
The passenger is responsible for the full payment of any overtime charges, beyond the original Booking agreement. If the client requests for the chauffeur to make a detour (Extra Km) from the planned itinerary or extend the schedule of a service (Extra Hours) beyond the planned schedule, the price of the service may change from the booked service amount. Any additional charge (Extra Kilometers or Extra Hours) will be calculated by the driver at the end of the service. Such additional charge has to be paid directly to the driver. It is at our discretion whether or not to accept an itinerary or schedule modification request.
The passenger is responsible for the full payment of any overtime charges, beyond the original Booking agreement. If the client requests for the chauffeur to make a detour (Extra Km) from the planned itinerary or extend the schedule of a service (Extra Hours) beyond the planned schedule, the price of the service may change from the booked service amount. Any additional charge (Extra Kilometers or Extra Hours) will be calculated by the driver at the end of the service. Such additional charge has to be paid directly to the driver. It is at our discretion whether or not to accept an itinerary or schedule modification request.
Wait Time Policy
All our services include a FREE 30 minute waiting period at Pick Up (60 minutes for airport arrivals). Once the waiting period has expired, you will be charged for 1 Extra Hour every 60 minutes. The Cost of an Extra Hour can be found in our Prices page. If you experience difficulty locating the chauffeur, please call us or the telephone number listed on the email confirmation. Leaving the pick-up location without notifying us will result in a no-show charge.
All our services include a FREE 30 minute waiting period at Pick Up (60 minutes for airport arrivals). Once the waiting period has expired, you will be charged for 1 Extra Hour every 60 minutes. The Cost of an Extra Hour can be found in our Prices page. If you experience difficulty locating the chauffeur, please call us or the telephone number listed on the email confirmation. Leaving the pick-up location without notifying us will result in a no-show charge.
Child Safety Seats
Upon prior request, Mark Limousine Tours will provide Child Safety Seats at no extra cost. It is the child's parent/guardian responsibility, however, to correctly install the child seat, making sure that the child is properly sitting and seat belt is properly positioned. You may also bring your own child seat(s).
Upon prior request, Mark Limousine Tours will provide Child Safety Seats at no extra cost. It is the child's parent/guardian responsibility, however, to correctly install the child seat, making sure that the child is properly sitting and seat belt is properly positioned. You may also bring your own child seat(s).
Damages and Lost Objects
We have no liability on client's personal objects that are lost or damaged on board. If we find an object that a passenger has left behind, we will try to identify the owner. Once the owner has claimed the lost & found item, we will be glad to ship the item to the owner (provided the owner reimburses us of the shipping costs). Unclaimed items will eventually be discarded or given to charity.
We have no liability on client's personal objects that are lost or damaged on board. If we find an object that a passenger has left behind, we will try to identify the owner. Once the owner has claimed the lost & found item, we will be glad to ship the item to the owner (provided the owner reimburses us of the shipping costs). Unclaimed items will eventually be discarded or given to charity.
Unacceptable Passenger Behavior
Passengers must behave in an acceptable manner when on board. Unacceptable behaviour will not be tolerated on board and might result in the service being interrupted. "Unacceptable Passenger Behaviour" includes, but is not limited to, any behaviour which is dangerous, illegal or abusive such as: exceeding the maximum permitted number of Passengers, smoking in the Vehicle, being under the influence of excessive alcohol or under the influence of or in possession of any illegal substance, being violent, abusive, aggressive or a danger or potential danger to oneself or any other person, being excessively rowdy or being in any way in an unfit state to travel.
Passengers must behave in an acceptable manner when on board. Unacceptable behaviour will not be tolerated on board and might result in the service being interrupted. "Unacceptable Passenger Behaviour" includes, but is not limited to, any behaviour which is dangerous, illegal or abusive such as: exceeding the maximum permitted number of Passengers, smoking in the Vehicle, being under the influence of excessive alcohol or under the influence of or in possession of any illegal substance, being violent, abusive, aggressive or a danger or potential danger to oneself or any other person, being excessively rowdy or being in any way in an unfit state to travel.
Subcontracting Policy
We reserve the right to subcontract any service to a competent third party or to any associated company whether in whole or in part. We also reserve the right to supply the third party in question with the personal data necessary to carry out a service.
We reserve the right to subcontract any service to a competent third party or to any associated company whether in whole or in part. We also reserve the right to supply the third party in question with the personal data necessary to carry out a service.
Website Contents
The content in this website is subject to change without notice. Your use of this website (and the services provided) and any dispute arising out of such use of the website is subject to the laws of Italy.
We may change these Terms and Conditions from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 13, 2023. These Terms and Conditions will be considered accepted when the client books a service through the booking form, by email or by phone.
The content in this website is subject to change without notice. Your use of this website (and the services provided) and any dispute arising out of such use of the website is subject to the laws of Italy.
We may change these Terms and Conditions from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 13, 2023. These Terms and Conditions will be considered accepted when the client books a service through the booking form, by email or by phone.
